SYSTEM PERFORMANCE FUNDAMENTALS                                   SR184

At the completion of this course, the student will be able to define
key performance concepts like Response Time, Transaction Turnaround
Time, Bottlenecks and how they influence system performance.  In
addition, the student will be able to describe the importance of
standard benchmarks like TPC-A and their use as a competitive
advantage.

STUDENT PROFILE:
CSO sales representatives, sales managers and PSO consultants.

PREREQUISITES:
None

STUDENT PERFORMANCE OBJECTIVES:
Upon completion of this course, students will be able to:
o     Define key performance terms.
o     Identify factors which determine system performance and influence
      the users' perception.
o     Identify methods used when comparing the system performance of
      computer systems by HP and its competitors.
o     Identify the resources that can help eliminate performance-
      related sales impediments.

COURSE OUTLINE:
Unit 1:     Performance Terms and Concepts
Unit 2:     Performance Benchmarks
Unit 3:     Resources

TESTING PROCESS:
Self-Assessment Test included in the workbook.  To access Mastery Test,
send an HPDesk message:

     To:          Fieldtest ADMIN
     Subject:     SR184
A score of 80% or better represents satisfactory completion.

FORMAT:        Self-paced workbook
LOCATION:      Not applicable
LENGTH:        2 hours
AVAILABILITY:  11/91
LANGUAGE:      English
EQUIPMENT:     None
CLASS SIZE:    Not applicable
ORDERING INFO: Heart I-2 Order from Support Materials Organization
               (SMO/C200), Roseville, CA Part # 5960-7825
QUESTIONS:     Contact your Sales Force Program Manager or Country
               Education Manager
PROJECT MGR:   Doris Singer, Telnet/408 447-0986